Refund policy

Return & Refund Policy

Last updated: September 15, 2026

At Olive Root Embroidery, we want you to be happy with your purchase. If you are not completely satisfied with your order, we accept eligible returns within 30 days of delivery.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn and unused
Have all original tags attached
Be in its original packaging
Include your receipt or proof of purchase

To request a return, please contact us at shopoliveroot@gmail.com.

Please do not send an item back without contacting us first. Returns sent without an approved return request may not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

If your return is approved, we will provide you with instructions on where and how to send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at shopoliveroot@gmail.com.

Please include your order number and, when applicable, photos of the item and the issue so we can evaluate the situation and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

Custom or personalized products
Special orders
Sale or clearance items
Gift cards

Because personalized and custom-made items are created specifically for you, they cannot be returned unless they arrive damaged, defective, or incorrect.

If you are unsure whether your item is eligible for a return, please contact us at shopoliveroot@gmail.com before sending it back.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to return the eligible item and, once your return is approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable law.

The item must be returned in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at shopoliveroot@gmail.com.